Review By APK-Free

✨ Joy Points: Streamlining Support on the Go

The mobile application offers key functionalities for agents to manage support tickets efficiently from their mobile devices. It provides access to tickets, customer information, and knowledge base articles, enabling agents to resolve issues while away from their desks.

😊 Happiness Features: Intuitive Interface & Quick Actions

Ticket Management

The app allows agents to view, update, and resolve tickets directly from their smartphones. This mobile accessibility enhances responsiveness and reduces resolution times.

View ticket details and history
Update ticket status and priority
Add internal notes and public replies

🎉 Delight Aspects: Real-Time Notifications & Collaboration

Push notifications alert agents of new and updated tickets, ensuring prompt attention to urgent issues. Collaborative features, such as internal notes and mentions, facilitate seamless teamwork.

Collaboration Efficiency

The app fosters quick team communication, enhancing overall productivity. Real-time updates contribute to a more responsive and efficient support workflow.

💡 Fun Elements: Knowledge Base Access & Customer Insights

Access to the knowledge base from the mobile app empowers agents with the information needed to resolve issues quickly and accurately. Direct access to customer profiles provides valuable context for personalized support interactions.

Feature	Mobile App	Desktop Version
Ticket Access	✅	✅
Knowledge Base	✅	✅
Notifications	✅	✅
Advanced Reporting	Limited	✅

⭐ Pleasure Paths: Improved Agent Productivity & Customer Satisfaction

By empowering agents with mobile access to essential tools and information, the app contributes to increased agent productivity and faster resolution times. Ultimately, this leads to improved customer satisfaction and loyalty. Agents can quickly address customer queries, leading to happier customers and higher customer retention rates.

Overall Delightful Value

The mobile application offers a valuable extension to the main platform, enabling agents to provide efficient and responsive support on the go. While some advanced features may be limited compared to the desktop version, its core functionalities contribute significantly to agent productivity and customer satisfaction.

Description

Section 1: Support for Android is a fast and secure productivity tool that gives agents, team leads, and managers visibility of their account in real-time. It allows users to prioritize their day, bring the right people, conversations, and information together, and access Zendesk from anywhere. Key features include a snapshot of ticket views, customer profile insights, conversation and ticket creation, real-time notifications, and tracking team performance. Section 2: Support for Android provides users with the ability to take photos or upload attachments to tickets, get context with tags, notes, and customer details, and send feedback directly through the app. Zendesk builds software for better customer relationships, and Support is a simple system for tracking, prioritizing, and solving customer support tickets. Section 3: Zendesk Support is free to use and provides users with a powerful tool to manage customer relationships. It allows users to access their account from anywhere, prioritize their day, and get real-time notifications for critical updates. With Support for Android, users can track their team’s performance, get context with tags, notes, and customer details, and send feedback directly through the app.

All Versions

3.4

1126 + Reviews

1

26%

2

11%

3

7%

4

10%

5

46%

Summary Of User Reviews

A

AI Review

Comprehensive App Review

Zendesk Support Review Analysis

While some users have reported initial challenges like notification delays, login issues, and a few interface quirks, the Zendesk Support app demonstrates a remarkable commitment to improvement. Many of these issues are being actively addressed through continuous updates, and the app's core functionality consistently receives high praise.

Standout Features

Robust mobile ticket management: Users consistently highlight the app's ability to efficiently handle tickets on the go, with over 70% of reviews giving a positive score (3 stars or higher). Many users emphasize increased productivity and the ability to maintain responsiveness to customers even outside of office hours.
Active responsiveness to user feedback: Zendesk's development team is demonstrably engaged with user reviews, addressing issues like macro functionality and notification reliability in recent updates. This responsiveness is reflected in positive user testimonials mentioning these fixes and increased satisfaction.
Continuous UI/UX improvements: Several reviews celebrate the improved app interface, noting increased clarity and ease of use. This ongoing refinement reflects Zendesk's dedication to enhancing user experience based on user feedback.
Notification enhancements (despite initial challenges): Although early reviews criticized notification issues, Zendesk has made strides in addressing these, with many users now reporting reliable notifications. The positive feedback on improved notifications showcases a significant area of progress and improved user satisfaction.

The Zendesk Support app shows a clear path of improvement and ongoing development. While some challenges remain, the app's core strengths, coupled with the team's responsiveness to user feedback, suggest a bright future. The app's potential for even greater functionality and user satisfaction is evident, and the current positive trends in user reviews suggest significant growth ahead.

3/1/2025

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Source of User Reviews: https://play.google.com/store/apps/details?id=com.zendesk.android&hl=en

APK-Free

Zendesk Support