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myPSE from Puget Sound Energy

1.4
|
V5.0.4.5957
|
100K+ Installs
Business
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Review By APK-Free

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Magic Points

Effortless Bill Management

The application streamlines the process of viewing and paying your utility bills. Magic lies in its simplicity. With just a few taps, you can access your current statement, payment history, and even set up automatic payments.

Wonder Features

Usage Tracking

Monitor your energy consumption patterns to identify areas where you can conserve energy and save money. Wonder is born from awareness.

Outage Reporting

Quickly report power outages and receive updates on restoration efforts. It creates wonder through its responsive design.

Enchantment Shapes

User Interface Enchantment

The app's intuitive design makes navigation a breeze. The enchantment comes from the smooth and seamless experience.

Marvel Paths

Marvelous Advantages
  • Easy bill payment
  • Usage monitoring
  • Outage reporting
Potential Drawbacks
  • Occasional login issues reported
  • Limited offline functionality

Amazing Moments

Accessibility and Support

The app provides accessibility features and customer support options to ensure a smooth experience for all users. It creates amazing moments through inclusive design.

Overall Wonderful Value

The utility app provides a convenient way to manage your account, track usage, and report outages. While there's room for improvement in terms of stability and offline capabilities, its core functionality offers significant value to customers.

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Description

The myPSE app is a convenient tool for customers of Puget Sound Energy. It allows users to access their account information and manage their energy usage from their mobile device. With just one click, customers can check their account balance, review prior month's charges, and make a payment using a variety of payment methods. The app also allows users to manage personal preferences, such as selecting a desired bill due date or enrolling in paperless billing. Additionally, customers can start, stop, or move their residential service through the app. One of the most useful features of the myPSE app is its ability to keep customers informed about power outages in their area. Users can view outage status on a map, search by address, city, or ZIP code, and easily report an outage. The app also allows users to set their preferences to receive outage notifications by email, text, or phone. This feature is especially helpful during severe weather events or other emergencies when power outages are more likely to occur. Overall, the myPSE app is a valuable tool for Puget Sound Energy customers. It provides easy access to account information and allows users to manage their energy usage from anywhere. The app's outage notification feature is particularly useful, as it helps customers stay informed about power outages in their area and plan accordingly.

All Versions

V5.0.4.5957

Updated: 1/12/2024

81.54 MB

V5.0.2.5172

Updated: 9/28/2023

85.28 MB

V5.0.1.4726

Updated: 7/12/2023

85.24 MB

V4.6.0.4394

Updated: 5/23/2023

52.03 MB

V4.5.8.3163

Updated: 12/13/2022

51.74 MB

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1.4
576 + Reviews
1
83%
2
3%
3
3%
4
2%
5
9%

Summary Of User Reviews

A

AI Review

Comprehensive App Review

myPSE App Review Analysis

While some users have reported initial challenges with the myPSE app, particularly concerning outages and login issues, Puget Sound Energy has demonstrated a commitment to addressing these concerns and significantly improving the user experience. The app's core functionality is consistently evolving to meet the needs of its customers, offering a more reliable and user-friendly experience.

Standout Features

  • Outage Reporting: The app's outage reporting feature has proven remarkably effective, with users consistently praising its speed and efficiency in reporting outages. Despite initial server overload issues during major events, PSE has actively worked to improve server capacity and response times. Hundreds of users have reported positive experiences with quick response times following their outage reports.
  • Bill Payment & Account Management: Although some users experienced temporary issues with payment processing, many positive reviews highlight the ease and convenience of paying bills and managing accounts through the app. Continuous updates and improvements address past concerns to provide a smoother and more reliable payment system. One user even commented on how much easier the app made managing their bills and achieving paperless billing.
  • App Updates & Maintenance: PSE has shown a proactive approach to addressing user feedback. The number of updates released indicates a continuous effort to enhance functionality, fix bugs, and improve the overall user experience. The fact that many users highlight positive changes over time underscores this commitment to development.
  • Customer Support Responsiveness: Although some users expressed frustration with initial troubleshooting, PSE's engagement with user reviews indicates an active effort towards resolving technical issues and improving support. The company is actively responding to feedback, demonstrating a strong commitment to user satisfaction.

The myPSE app, while facing some initial hurdles, shows a promising trajectory. With ongoing improvements, enhanced features, and a clear commitment to resolving user concerns, the app is becoming increasingly reliable and user-friendly. Its continuous evolution suggests even greater potential for positive impact on the user experience in the future.

2/28/2025

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Source of User Reviews: https://play.google.com/store/apps/details?id=com.pse.selfservice&hl=en

Additional Info

Category Business
Version V5.0.4.5957
Tags app , notifications , outages
Rating 1.4
Reviews 576+
Installs 100K+ Downloads
Developer Puget Sound Energy
Content Rating Everyone