Standout Features

• Top-up and bill payment functionality remains a core strength, with many users successfully completing transactions. Despite initial hiccups reported with credit card payments and OTP delivery, these issues are being actively resolved, and positive feedback reflects successful payments using a variety of payment methods. Over 88 users cited positive experiences with top-ups and package purchases in their reviews.
• The app's international roaming capabilities continue to be highly valued, especially among international travelers and those working abroad. A user working in the maritime industry highlighted the app's big help in managing their roaming needs. Though some users initially experienced issues with package registration, AIS is actively working on enhancing global roaming accessibility, as evidenced by updates addressing service availability issues.
• The app's overall user interface has seen significant improvements based on user feedback. While some users miss the simplicity of the previous version, many appreciate the modern design and increased functionality of the newer version. The introduction of an English language option is a notable step towards enhancing the app's accessibility for a wider user base.
• AIS demonstrates a remarkable commitment to addressing user feedback through frequent updates. Many reviews highlight the app's responsiveness to user concerns and the consistent efforts to improve functionality and user experience. This commitment to continuous improvement fosters a strong sense of user trust and satisfaction. Numerous updates within the last few months showcase AIS's dedication to improving the app and rectifying reported issues.