Standout Features

• Access to digital ID cards has been a game-changer for many, eliminating the need to carry physical cards. The feature boasts over 100 overwhelmingly positive comments from users who find it incredibly convenient, especially during doctor's appointments. Early issues with card accessibility have been largely resolved, as evidenced by the app's positive user response and consistent improvements.
• Claim tracking and viewing are consistently praised, with users highlighting the ease of understanding their spending against deductibles and out-of-pocket maximums. The high number of 4 and 5-star reviews specifically mentioning this feature illustrates its impact and user satisfaction. Continuous improvements to the claims section, including resolving previous issues with EOB access, further enhance its practicality and value.
• The app's provider search, while initially criticized for limitations, has seen noticeable improvement. User comments show a growing number of successful searches and positive experiences finding in-network providers. The team's active engagement with user feedback on this function suggests a continuous effort to enhance this critical feature.
• Aetna's responsiveness to user feedback and proactive communication about ongoing improvements is a key differentiator. The numerous updates mentioned in user comments reflect this commitment, along with direct developer responses to issues raised in reviews, fostering trust and demonstrating a genuine concern for user experience.